As the year winds down, it’s the perfect time for libraries to reflect on how their technology supports or hinders their daily operations. Modernizing tech isn’t just a “nice-to-have” — it’s essential for libraries striving to meet patron needs, streamline workflows, and reduce stress for staff. Here are seven practical strategies for libraries to boost productivity and deliver a better patron experience in the New Year.
- Automate Routine Tasks to Free Up Staff Time
Library staff juggle countless responsibilities, from cataloging materials to managing patron requests. Automating repetitive, time-consuming tasks allows your team to focus on more meaningful work. Tools like automated scheduling software or self-checkout systems can streamline daily operations.
Year-End Action: Identify the most repetitive staff tasks (like overdue notices, booking reminders, or ILL requests) and explore automation tools to handle them more efficiently.
AVC Tip: While automation saves time, it also introduces new security considerations. Ensure any automation tools follow data privacy protocols, especially when managing patron information. Look for tools with encryption and role-based access control.
- Upgrade Collaboration and Communication Tools
Smooth internal communication makes a big difference in library operations. Tools like Microsoft Teams or Slack keep staff connected, especially for multi-branch systems. File-sharing platforms and shared calendars ensure that everyone is on the same page for meetings, events, and programming.
Year-End Action: Review your current communication tools. Are they user-friendly? Do they offer secure file sharing? Upgrading to better-integrated tools could save time and reduce miscommunication.
AVC Tip: Tools like Teams aren’t just for internal chats. They also support hybrid events and training sessions. Just be sure to lock down security settings like multi-factor authentication (MFA) and access permissions to avoid data leaks.
- Use Data Analytics to Guide Strategic Decisions
Libraries collect tons of data — from patron usage stats to program attendance. Analytics platforms can turn that raw data into actionable insights, allowing library directors to make informed decisions on staffing, hours of operation, and program offerings.
Year-End Action: Audit your data collection methods. Are you tracking the right metrics? If not, consider platforms that offer better data visualization and reporting tools.
AVC Tip: Analytics dashboards often require access to sensitive information. Only grant access to essential staff and use encryption for stored data. This ensures patron privacy while still enabling smart decision-making.
- Embrace Flexible and Hybrid Work Options
Remote work isn’t just for corporate offices — library staff can benefit too. Catalogers, IT staff, and program developers may be able to work from home part-time, which can boost job satisfaction and reduce burnout.
Year-End Action: Evaluate roles that could support hybrid work and ensure your infrastructure (like VPNs and remote access) can handle it.
AVC Tip: With hybrid work comes security risk. Require staff to use library-issued devices with endpoint protection and VPNs to secure network access. Remote work without these measures can expose your network to cyber threats.
- Streamline Project and Task Management
From planning summer reading programs to large-scale renovations, library teams often juggle long-term projects. Project management tools like Trello or Microsoft Planner can help keep track of deadlines, responsibilities, and progress.
Year-End Action: Review your project management processes. Do you have clear accountability for key projects? Invest in tools that offer task tracking and reminders to stay ahead.
AVC Tip: Most project management platforms allow you to store sensitive information, like vendor contracts or staff assignments. Use access controls to ensure that only specific roles can view and edit certain files.
- Invest in Staff Training and Upskilling
A well-trained staff is more confident and effective. But training shouldn’t be a one-time event — it’s an ongoing need. Topics like cybersecurity, new technology tools, and customer service skills all play a role in productivity.
Year-End Action: Plan your 2024 training schedule. Look for areas where staff feel underprepared (like digital privacy or new ILS systems) and provide relevant courses or workshops.
AVC Tip: Add cybersecurity to your training. Libraries are increasingly targeted for data breaches, so educating staff on password hygiene and phishing awareness is critical. AVC can help deliver interactive training sessions customized for libraries.
- Prioritize Cybersecurity and Data Protection
Library networks handle sensitive information like patron checkouts, payment data, and staff credentials. Without proper security, a breach could disrupt service and erode public trust. Investing in network security tools like firewalls, endpoint protection, and backup systems ensures business continuity.
Year-End Action: Audit your library’s current security measures. Do you have endpoint protection on staff devices? Are backups current and tested? Make upgrades now to avoid being caught off guard.
AVC Tip: When it comes to backups, don’t rely on “set it and forget it” solutions. Test your backups periodically to make sure you can restore operations quickly after a breach, hardware failure, or ransomware attack.
Start the New Year with a Smarter Tech Strategy
A technology refresh isn’t just about upgrading devices — it’s about creating a sustainable, secure, and effective environment for patrons and staff. By automating routine work, upgrading collaboration tools, and reinforcing cybersecurity, your library will enter the New Year stronger than ever.
If you want a head start on your 2024 tech strategy, AVC can help. Our experts specialize in library-centric technology solutions, from network upgrades to security audits. Let’s talk about how we can support your goals. Reach out for a 10-minute discovery call and start the year with technology that works for your library — not against it.
Your Library’s Productivity Partner, AVC