Old Way is the Hard Way
I am going on my 7th year as Director…. I did the bills the “old way” for our Board meeting last week and it took me several hours between all of the paperwork and going back and forth between Excel and the printer. I entered them into AVC today, and it literally took me just about half an hour
Help when I need it, that is Peace of Mind
I am new to fund accounting and walked into my position as a complete novice. AVC has helped me to navigate through the details of using the program. They are always quick to answer and call back if necessary. They never make me feel dumb and I know when I call that I will get help. That is Peace of Mind!
With THIS software, bookkeeping is fast and with fewer errors
We like the easy-to-use program and the quick friendly support. No question is too stupid to ask and they are patient with their clients that have little computer knowledge. Today our bookkeeper had an error and she called AVC. They found the error and started working on the problem right away. No waiting! Everything was done in an hour. The biggest benefit we have received is a big decrease in bookkeeping hours. We were doing it on paper and with the software, things are much faster with fewer errors.
This software simply makes SENSE
When I started working at my library, the accounting software in place was not AVC’s. Two years in, I switched to AVC and I am so glad I did! (1)I appreciate the professional attitude of the AVC staff. I have never once felt like a bother or felt incompetent. Every question I’ve had, whether a software or accounting question, has been promptly answered. (2)AVC is very user-friendly. The software simply makes sense. I do not have an accounting background, which isn’t a problem because AVC makes sense for anyone. (3)AVC is just enough and no more. It does exactly what I need and doesn’t confuse me with extraneous
screens or options
Accurate and Efficient Software
AVC has done a great job keeping abreast with the changing laws and changing needs of the libraries. We are blessed to have someone that wants to help us achieve success in providing an accurate and efficient software package.
This software makes the Auditors happy!
We recently underwent an audit for 5 years and the examiner had lots of positive things to say about the reports I was able to give him from AVC and commented that it was better than other systems he had seen libraries using.
Thank you for your persistence in finding the right solution for our needs and budget. AVC is dedicated and patient with our library. Our new computers are speedy, and patrons love them. It is fantastic to work with a company that is committed to libraries.
Questions are answered
I especially appreciate all the support AVC provides throughout the year. Even if I ask a question more than once because I don’t remember, I am never made to feel badly about it. I am also extremely happy we have chosen to utilizing AVC for IT services. They do great work that helps our library function to its fulliest.
Peace of mind…
The single biggest benefit is peace of mind. We had a hit or miss kind of IT system before which left the library vulnerable and provided inconsistent service to staff and patrons, a lot like a used car lot with only some of the vehicles locked. The AVC team reworked and updated equipment, established security protocols, and made recommendations for future upgrades, all while offering competitive pricing. The thing that I appreciate the most, though, is personal attention and communication. The AVC team works with you, not just for you. They are professional, knowledgeable, and friendly. Hiring AVC as our IT company was the best decision for our library.
Professional top-of-class expertise in IT
The biggest benefit of using AVC is the professional top-of-class expertise in IT, especially in the library space. Whether it’s a small issue or something complex, AVC’s people are truly the best to work with. Their responses are attentive, knowledgeable, quick, and professional. Their service and support take all the stress and anxiety out of resolving issues that arise. My experiences with AVC have been excellent; I can’t find anyone I would recommend more highly. They make my work-life better and easier. You’d be hard-pressed to find a nicer and better group of people.
Focus on our library’s goals and budget
With AVC, we have a comprehensive, long-term technology plan focusing on OUR library’s goals and budget. They use their library technology expertise to help us be strategic in preparing for the future. AVC has helped protect us from attacks better than any other firm we have worked with. From day one, they were able to identify our vulnerabilities and create a plan to resolve them. We are now confident our staff and patron information is safe. They are very responsive, and you will like the staff you work with.
Never have to worry about Technology
AVC consistently provides service in a way that a library will not have to worry about their technology. If we do have issues they are addressed in a timely fashion and we rarely have much, if any, downtime. We always feel that AVC has great knowledge and understanding of our situation and history. They are very thorough in analyzing our library needs and offering different options and services to match those needs and our budget.
Professional, Friendly, and Attentive
There is no better firm to understand or assist with the current and future needs of libraries in Indiana than AVC. They are professional, friendly, attentive, and always allow me to feel like a professional. When we needed to purchase new computers, they were able to offer suggestions and solutions that fit our needs and budget. Whenever I have a question or an issue, response time is excellent. I have worked with other companies in the past, and they greatly pale in comparison.
The Quality for the cost is EXTRAORDINARY
The quality of service we receive for the cost is extraordinary. AVC has specific knowledge and software for libraries and are always available to answer questions. I have never felt like I didn’t get an answer or was brushed off for anything, no matter how small the problem may seem. They always work within our budget. They don’t just quote us the best of the best on everything (although I would love if we could afford that!) but instead quote within our means. Finally, the personal service of going above and beyond will never go unnoticed here.
AVC accounting software provider was chosen by me after doing a complete investigation of the market. Since 2019 I’ve been working with them. I simply cannot say enough good things about their customer service. Without a backup, my computer crashed. They assisted me with reloading the software and much of the data; Lisa even called me while she was on vacation. We now pay AVC to handle our daily backups as well. They are the best software firm I have ever worked with.