Why Choose Us?
Your library depends on your IT systems. We’re confident that we are the right fit for your library needs. AVC had provided IT Services to surrounding libraries for over 50 years. We know libraries
- Experience and Expertise: AVC has been serving libraries for over 50 years, showcasing our extensive experience in the industry. We have a deep understanding of libraries and their technological requirements positions as a knowledgeable and reputable partner.
- Quick Response: We guarantee a rapid emergency response time of one hour or less. This commitment ensures that any urgent issues are addressed promptly. We offer the convenience of both phone and online service ticket submission.
- Remote Resolution: We can resolve problems remotely, which can save time and minimize disruptions. This remote access capability allows us to troubleshoot issues on PCs and servers without the need for an on-site visit.
- Qualified Technicians: Our technicians are experienced professionals with at least 5-10 years of experience. Continuous education keeps them updated with the latest technology trends, ensuring they are well-equipped to handle various challenges.
- Library-Focused Solutions: We have an understanding of libraries, which enables us to design, evaluate, and recommend technology solutions that align with libraries’ unique requirements.
- Comprehensive Services: AVC handles all aspects of IT infrastructure, including hardware and software management, vendor relationships, website management, and maintenance renewals. This holistic approach allows libraries to concentrate on their patrons while you manage their technology needs.
- Proactive Approach: Our service philosophy revolves around proactive network monitoring and management. By identifying and addressing issues before they escalate, you prevent problems from occurring, demonstrating your commitment to smooth operations.
- Project Management: We have extensive experience in managing complex projects ensures that we will handle all details and coordinate with various vendors, assuring the client that projects will be completed on time and within budget.
- Clear Communication: We promise to communicate without “geek speak,” ensuring that clients understand the technical explanations provided by your technicians.
- Satisfaction Guarantee: Our dedication to client satisfaction is evident in our 100% Satisfaction Guarantee. We pledge to go the extra mile to address any concerns and ensure a hassle-free experience for our clients.
Overall, we are a reliable, knowledgeable, and customer-focused partner for libraries seeking IT solutions and services.